Refund Policy

Thank you for shopping at Home Life First! We're committed to providing you with high-quality products and exceptional customer service. Please review our refund policy to understand how we handle returns and refunds:

30-Day Satisfaction Guarantee:

• We want you to be completely satisfied with your purchase from Home Life First. If for any reason you're not happy with your order, you may return eligible items within 30 days of the delivery date for a refund or exchange.

Eligibility Criteria:

• To be eligible for a refund or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Any items that show signs of wear and tear, damage, or alteration may not be eligible for a refund or exchange.

Return Process:

• To initiate a return, please contact our customer support team within 30 days of receiving your order to request a return authorization. You can reach us via email at aaronpacheco2005@outlook.com or by filling out the contact form on our website.
• Once your return request is approved, we will provide you with instructions on how to return the item(s) to us. Please ensure that the item(s) are securely packaged to prevent damage during transit.

Refund Processing:

• Upon receiving and inspecting your returned item(s), we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used for the purchase.
• Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to a defective or incorrect item received.

Exchanges:

• If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team. We will do our best to accommodate your exchange request, subject to availability.

Damaged or Defective Items:

• In the unlikely event that you receive a damaged or defective item, please contact us immediately to report the issue. We will work with you to resolve the problem and arrange for a replacement or refund as necessary.

Questions or Concerns:

• If you have any questions or concerns regarding our refund policy or the status of your return, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure that you're completely satisfied with your shopping experience at Home Life First.